Subscription Credits & Billing:

Subscription Commitment

• The subscription requires a commitment of 4 months before you can cancel.

Monthly Allotment

• You receive exactly 4, 8, Unlimited Reformer or Unlimited PLUS Reformer and Weight Lifting Class credits every billing cycle.

No Rollover

• Unused credits expire at the end of each billing cycle. They do not roll over to the next month.

Auto-Renew

• Your payment card on file will be charged automatically every 30 days.

Cancellation

• You can cancel your subscription online after 4 months of any subscription.

Early Cancellation fee

•   A $100 early cancellation fee will be applied for any cancellation request granted prior to the 4 month commitment.

Extra Classes

• If you use all of your subscription class credits early, you can sign up for additional classes at the per/class subscription rate. The system automatically unlocks the exclusive subscription holder pricing on single classes at signup.

Class Cancellation & No-Show Policy:

• We maintain a strict policy to ensure all clients have fair access to open reformers.

12-Hour Window

• You must cancel your reservation at least 12 hours before class starts to avoid penalties.

Booking Software

• Classes must be canceled using the booking software. Late cancellations through a phone call, text or email will be considered late.

Late Cancellation & No Show

• No shows and cancellations less than 12 hours before class results in a loss of a class or $20 fee for the Unlimited Subscription. 

Studio Rules & Safety:

• Mandatory Footwear: Grip socks are required at all times for safety and hygiene. No bare feet or regular socks are permitted. Shoes are permitted for the Weight Lifting Classes.

• Late Arrivals: For your safety and to prevent class disruption, doors close 10 minutes after class starts. Late arrivals will not be permitted to enter and will be marked as a No-Show.

Membership Freeze Policy:

Eligibility & Minimum Notice

• Subscriptions can only be frozen if the account is in good standing with no outstanding balances. All freeze requests must be submitted in writing via email to: studio@monarchpilates.com or at the front desk at least 2 business days prior to the requested freeze start date. Retroactive freezes are not permitted.

Duration & Frequency Limits

• Subscription holders are permitted a maximum of 2 freeze requests per year, and up to 2 months per a freeze. Exceptions must be approved by studio.

Class Bookings & Access

• During the freeze period, all studio access, subscriber perks, and credit usage are suspended. Important: The Momence scheduling system will automatically cancel all future class bookings and reservations scheduled during the freeze window. You must re-book these spots manually once your subscription reactivates.

Billing & Expiration Adjustments

• Your regular billing cycle will pause on the start date of the freeze. Upon reactivation: Your monthly billing date will be pushed back by the exact number of days your subscription was frozen. Your first bill when you return will be a smaller, prorated (partial) amount. This ensures you only pay for the exact days your subscription is active.

Commitment Periods

• Our subscriptions have a minimum 4 month commitment period. The freeze period does not count toward the required fulfillment. The commitment end date will be extended by the exact duration of the freeze.

Medical Exemptions

• Standard freeze limits and fees may be waived in cases of documented medical issues, injury, or pregnancy. Please provide medical information with your request to our studio manager in person or email studio@monarchpilates for review.

Booking Software:

View Credit Breakdown

• To view your available class credits open the ‘My memberships’ tab on Momence. On the left side of your subscription you will see a numerical count showing how many credits you have used versus your total available amount for the current cycle (e.g. 0/4 classes used)

Renewal Dates

• On the right side, the app displays your exact upcoming billing or credit renewal date

Cancel Membership

• After the 4 month commitment is complete subscription cancellation can be accessed on the app.

Waitlist: 

Sign up

• Sign up for the class waitlist when the class is full.

Text/Email Alert

• When a spot opens up you will receive a text or email alert to notify you. Ensure you have enabled text/email notifications in the app to receive a timely notification. a spot opens up you will receive a text or email alert to notify you. Ensure you have enabled text/email notifications in the app to receive a timely notification.

First come first serve

• The class spot will go to the first person to respond and accept.

Priority

•  You have exactly 30 minutes from the time the message is sent to reply and accept the spot before it opens to all students. If no one accepts the spot in the 30 minute window, the class will be available to book through the regular booking process.

Payment

• Ensure your account has a valid credit card, active subscription or class credit available.

Auto pay

• If your subscription is invalid or expired when you win the spot, the system will automatically charge your card on file for a single drop-in to secure your booking.

Benefits:

4x month & 8x month Subscription Recurring enrollment

• You can schedule recurring enrollment in your favorite classes to guarantee your spot. Recurring enrollment must be equal to membership value. i.e. 1 class per a week for 4/ mo and 2 classes per a week for 8/ mo memberships.

Unlimited Subscription Recurring enrollment

• To ensure fair access for all participants, unlimited subscription holders who frequently cancel a recurring enrollment less than 48 hours will be limited to a maximum of 3 concurrent bulk enrollments.

Additional Unlimited Subscription benefits

• Guest Pass: You will receive 1 guest pass per a month to be shared with a new client.

• Discounts: 10% off products. 

• Special Events: Free entry to most pop ups and workshops.

All sales on services are final