Monthly Subscription Terms & Conditions

Subscription:

Monthly Allotment: You will receive class credits equal to 4, 8 or unlimited classes every billing cycle.

Subscription Fee: You shall pay us the nonrefundable Subscription fee per your subscription in United States Dollars on a monthly basis in advance. After the Minimum Commitment, we may increase the fee at any time upon providing at least 30 days prior notice to you.

Auto-Renew: Your payment card on file will be charged automatically every 30 days. You agree to keep your payment card up to date in our system.

Minimum Commitment: This Subscription requires a minimum commitment of 4 months before you can cancel.

Cancellation: You can cancel your Subscription online after 4 months of this Subscription.   

Early Cancellation Fee:  Early cancellation requests may be considered on a case by case basis. For any early cancellation request granted prior to the 4 month minimum commitment, a $100 early cancellation fee will be applied.

No Refunds; Nontransferable: We do not offer refunds, account credits, or prorated billing for any reason. Subscription is nontransferable.

Class Cancellation & No-Show Policy:

12-Hour Window: You must cancel your reservation through our booking software at least 12 hours before class starts to avoid fees.

Booking Software: Classes must be canceled using the booking software. Cancellations made through a phone call, voice message, text, or email will be considered late.

Late Cancellation & No Show: No shows and cancellations made less than 12 hours before class starts or made outside of our booking software results in a $20 fee for Reformer classes and $27.50 fee for Weight Lifting Classes.

Studio Rules & Safety:

Mandatory Footwear: Grip socks are required at all times for safety and hygiene. No bare feet or regular socks are permitted. If you forget grip socks, you may purchase some if available at the front desk. Shoes are permitted for the Weight Lifting Classes and Screening.

Late Arrivals: For your safety and to prevent class disruption, doors close 10 minutes after class starts. Late arrivals will not be permitted to enter and will be marked as a No-Show.

Safe Practice & Level Placement: You must self-select the appropriate class level during the booking process. If you are unsure of your level, please consult an instructor before booking. For your own safety and the safety of the class, instructors may require you to move to a different level if the current session is not a proper match for your experience. Please review our Liability Waiver and Assumption of Risk Agreement carefully, as additional safety-related terms and conditions apply.

Subscription Freeze Policy:

Eligibility & Minimum Notice: Subscriptions can only be frozen if the account is in good standing with no outstanding balances. All freeze requests must be submitted through the online request form at least 2 business days prior to the requested freeze start date. Retroactive freezes are not permitted.

Duration & Frequency Limits: You are permitted a maximum of 2 freeze requests per year, for up to a total of 60 days.

Class Bookings & Access: During the freeze period, all studio access, Subscription perks, and credit usage are suspended. Important: our scheduling system will automatically cancel all future class bookings and reservations scheduled during the freeze window. You must re-book these spots manually once your Subscription reactivates.

Billing & Expiration Adjustments: Your regular billing cycle will pause on the start date of the freeze. Upon reactivation: Your monthly billing date will be pushed back by the exact number of days your Subscription was frozen. Your first bill when you return will be a smaller, prorated (partial) amount. This ensures you only pay for the exact days your Subscription is active.

Commitment Periods: Your Subscription has a minimum 4 month commitment period. The freeze period does not count toward the required minimum. The commitment end date will be extended by the exact duration of the freeze.

Medical Exceptions: Standard freeze limits and fees may be waived in cases of documented medical issues, injury, or pregnancy.

Booking Software:

Renewal Dates: Information about your subscription can be found in the booking software.

Cancel Subscription: After the 4 month commitment period is complete, Subscription cancellation can be accessed on our system.

Waitlist:  

Sign up: Sign up for the class waitlist when the class is full.

Text/Email Alert: When a spot opens up you will receive a text or email alert to notify you. Ensure you have enabled text/email notifications in the app to receive a timely notification.

First come first serve: The class spot will go to the first person to respond and accept.

Priority: You have exactly 30 minutes from the time the message is sent to reply and accept the spot before it opens to all students. If no one accepts the spot in the 30 minute window, the class will be available to book through the regular booking process.

Payment: Ensure your account has a valid credit card or active Subscription.

Auto pay: If your Subscription is frozen, invalid or expired when you win the spot, the system will automatically charge your card on file for a single drop-in to secure your booking.

Subscription Benefits:

Recurring enrollment: You can schedule recurring enrollment in your favorite classes to guarantee your spot. Recurring enrollment in classes is equal to the amount of classes per a week provided in your subscription. (4x/month = 1 recurring enrollment). UNLIMITED subscriptions: to ensure fair access for all participants, frequent cancels with recurring enrollment less than 48 hours will be limited to a maximum of 3 concurrent bulk enrollments.

Extra Classes: Sign up for extra classes at the per class subscription rate. The discount price will be automatically deducted at checkout.

UNLIMITED SUBSCRIPTIONS ONLY

Guest Pass: You will receive 1 guest pass per month share with a new client.

Discounts: 10% off products. 

Special Events: Free entry to most pop ups and workshops.

Unlimited Plus:

Weightlifting Screening: You will receive credit for one weightlifting screening, which is required prior to joining a weightlifting class. (The credit is complimentary and non-transferable to other Services).