blue wave

Studio Policies

All sales are final

Class Cancellation & No-Show Policy

  • 12 hr cancellation for group reformer classes

  • 24 hr cancellation for private lessons

  • The full class or private lesson price will be charged upon late cancellation/no show.

  • Classes must be canceled using the booking software. Cancellations through a phone call, text or email will be considered late

  • Late Cancellation & No Show: No shows and cancellations less than 12 hours before class results in a loss of a class or $20 fee for the Unlimited Membership. 

Studio Rules & Safety

  • Mandatory Footwear: Grip socks are required at all times for safety and hygiene. No bare feet or regular socks are permitted. 

  • Late Arrivals: For your safety and to prevent class disruption, doors close 10 minutes after class starts. Late arrivals will not be permitted to enter and will be marked as a No-Show.

Late Policy

  • The Reformer studio is open 10 minutes before class.

  • Classes will begin promptly at their start time.

  • For your safety and the respect of your fellow students and teachers, class entry will be closed after 10 minutes.

  • If you are arriving less than 10 minutes late, please come in quietly.

  • Late attendance will be marked as No Show and charged for class.

Waitlist  

  • Sign up: Sign up for the class waitlist when the class is full.

  • Text/Email Alert: When a spot opens up you will receive a text  or email alert to notify you. Ensure you have enabled text/email notifications in the app to receive a timely notification

  • First come first serve: The class spot will go to the first person to respond and accept.

  • Priority: You have exactly 30 minutes from the time the message is sent to reply and accept the spot before it opens to all students. If no one accepts the spot in the 30 minute window, the class will be available to book through the regular booking process.

  • Payment: Ensure your account has a valid credit card or active membership.

  • Auto pay: If your membership is invalid or expired when you win the spot, the system will automatically charge your card on file for a single drop-in to secure your booking.

Attire

  • Grip socks are required.

  • Wear clothes that are comfortable for movement.

  • Form-fitting clothing is preferred but not required.

Etiquette

  • Silence your cell phones.

  • Please avoid perfumes and scented lotions.

  • No animals are allowed in the studio.

Memberships & Packages